Frequently asked questions

No. Investment values can fall as well as rise and you can lose some or all of your capital. Any rate shown on a plan is a description supplied by the operator, not a guarantee. Your dashboard shows what has actually been recorded.

You choose a supported asset, send funds to the address and network shown, then submit the transaction hash. A deposit is credited only after the transaction has been verified on-chain or confirmed by a reviewer on a block explorer. A hash or screenshot alone is never treated as proof of payment.

Your balance changes only when a ledger entry is recorded: an approved deposit, an investment allocation, a recorded result, a fee, a withdrawal or a reversal. Each entry has a reference and timestamp.

Realized results have been recorded as gains or losses on the ledger. Unrealized figures are a valuation mark on capital still invested; they can change and cannot be withdrawn until realized.

The terms you agreed to are stored with your investment record when you submit it. If an administrator later edits the plan, existing investments keep the terms they were opened with.

Submit an amount, asset and wallet address and confirm with your password. The amount is held while staff review it. A withdrawal is marked completed only after the broadcast transaction hash is recorded; network confirmation is shown separately on the blockchain.

The platform never asks for or stores private keys or seed phrases. Never share yours with anyone.

Open a support ticket from your dashboard or use the contact page. Replies appear in your dashboard and by email if enabled.